Traditional telephone platforms such as Central and Hybrid are not responsive for this type of communication, and we need to move to newer technology that will provide more up-to-date capabilities in addition to fully supporting previous telephony needs.
voice over internet protocol (VOIP)
Due to the movement of organizations and companies towards the integration and centralization of information systems, their communications must also be focused and integrated. The use of calls information in the context of customer relationship management, the mechanization of the fax system, etc can bring the organization maximum productivity from this communication platform.
Telephony systems utilizing VOIP technology have many capabilities, including:
Unlimited extension numbers
Major hardware cost reduction
Ability to use softphones with different operating systems such as Windows, Android, iOS and etc.
Reduction of the conversations cost between different offices, for more information see the link making connections between branches
Integrated phone book
Creating call queues (such as sales, support, and…)
Call scheduling system
Implementation of smart solutions such as IVR and etc.
Combining all services, such as voice mail, E-mail, and Integrating Services
Create integrated chat system
Possibility to listen and record phone calls in general or in case
And other capabilities
Affordable system development
The use of computer network cabling for telephony systems
Ability to use various hardware brands in VOIP telephony systems
Call reporting
Auto-receptionist (IVR) in multiple layers without the need to add special hardware
Creating call centers for companies, Emergency room, Fire Stations and etc.
Multilateral audio and video conferences
Sending, receiving and archiving faxes, sending an email to a fax or a fax to an email
Create your business calendar and inform clients by automatic call
Using GSM or SIM cards for incoming and outgoing calls
Hotline the landline or Santral extension between branches of the company, using Internet, Intranet, Radio-based wireless internet, VOIP Gateway and etc.
The two well-known technology Cisco CUCM and Asterisk are available which Cisco is often used by large organizations with more than 500 users due to enterprise capabilities.
But the Asterisk telephony system is an open source telephony system, and many developers have working hard on it and still developing and expanding it. Issabel, FreePBX, Elastix, Trixbox, etc could be mentioned, which is easy to work with for regular users by providing a web-based user panel.
Hezarsoo with specialized and experienced team has various and qualified solutions for customers that includes the following:
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